![]() It’s kind of a hit or miss sometimes with Petco :( like I said, it’s functional for the basics. I restarted the phone and Re-downloaded the app with no improvement. Lastly, I do think the app might have a few bugs, sometimes the app just freezes and closes on its own or he just keeps on, spinning and spinning when you get a command or a certain function that you tap on. If it doesn’t populate, there’s not even a manual option? Why not…. Secondly, when ordering medication’s the list of vet clinics is small, it doesn’t even have all of its own Petco locations, which is crazy to think about because it’s the Petco app! I needed to re-order medication’s for my dog and the clinic that she goes to and member at with a monthly subscription is not even listed on the app when it’s a Petco Vetco clinic itself! What? so I ended up having to put the nearest Vetco clinic, hoping that they might just have a general inquiry record because I can’t even enter the information manually. However, upon entering the app it’s not automatically opening up to your acct, I wish that would be automatic instead of having to re-enter information (Yes… I’ve tried “Save my login” it doesn’t work…. I.e.keeping your pets profile, keeping track of food and grooming history, This works! The app is functional, it does what you need it to do in terms of the basics. If you have any additional recommendations or preferences, please reach out to us at with additional details (email, areas you want to be enhanced, preferences, etc). We appreciate the your comments in this regard. We will note the areas you mentioned: Filters based on favorite foods / brands and grooming recommendations. We continuously strive to provide the best user experience and improve our performance. Hello CCEP, thank you for your feedback, and we apologize for your inconvenience. ![]() I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. ![]() It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that Petco learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. There’s certain things I find difficult about your app and others that are relatively easy. Track, load and redeem your Vital Care points and Vital Care Rewards in the app. Our Vital Care membership makes pet care easier and more affordable. Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier. Need to rebook, reschedule or cancel? You can do that in the app as well. ![]() Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life.īOOK GROOMING APPOINTMENTS AND GET REWARDEDĭid you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Manage and track your pet’s complete health and needs. Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. You can buy in the app then pick it up at over 1,000 locations across the US. Use it to expertly pamper your pet both online and in our stores. The Petco app is the Pet Parent's Partner. ![]()
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